Refund Policy
Refund Policy
Last updated: 2026-08-01
We want you to be fully satisfied with your Drones Marine subscription and services. This policy explains when a refund can be requested and how it is processed.
Platform Subscriptions
- Monthly plans are billed in advance and can be cancelled at any time. Cancelling stops future billing but does not refund the current period.
- If you cancel within 7 days of your first paid subscription, you may request a full refund by contacting info@dronesmarine.com.
- The Free tier requires no payment and therefore has no refund.
On-site Services (ROV, Cleaning, Inspection)
- Deposits paid to reserve on-site work are refundable up to 72 hours before the scheduled service.
- Cancellations made less than 72 hours in advance forfeit the deposit to cover crew and equipment scheduling.
- If we cancel a service on our side, you receive a full refund plus rescheduling at your convenience.
How to Request a Refund
- Email info@dronesmarine.com with the subject “Refund request”.
- Include your account email, invoice number and reason.
- Approved refunds are returned to the original payment method within 7–14 business days.
Contact
Questions about this policy? Reach us at info@dronesmarine.com or call +20 120 3219 666.